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Description
DNNGo ProjectManagement is a simple but must-have module. It can help you to manage your projects and customer requests. Whenever your clients need your support, they can register and submit tickets. If your clients have new projects, they can also submit ticket and discuss details. Using this module, it allows users to create tickets easily and review their request details, project status. It can help you to manage and follow up your projects smoothly, so we confirm that you need it.
Features
  • Only registered users can submit tickets.
  • Admin can configure category for tickets. When users submit tickets, they need to choose a category for tickets.
  • It supports searching tickets according to Start Date,End Date, category, status and search key.
  • Admin can configure status for ticket and change status for tickets. After admin changes status for the ticket, users can see it.
  • Admin can record and check payment status including total amount and paid amount for the project.
  • After submitting tickets and replying in tickets, admin and users will get e-mail notification asap. When they click "Add reply" through e-mail, they will login website and redirect to ticket detail page automatically.
  • It allows you to uploading multiple attachments in each one ticket.
  • Users can configure their own timezone, it's helpful for admin and users to know time difference.
  • Add the function of exporting ticket as csv format, it will be convenient to calculate Total amount and paid amount. 
  • Add Reply Count field on List page, it will display how much reply in ticket.
  • Changed single file upload to multiple file upload when replying ticket.
  • On "Option Settings" page, you can configure email receivers.
  • Admin can view Email address of Submitter on the page of editing Ticket.
Support
Example
You can submit ticket after you login.
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